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Reference No.:
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MECPR1064 |
| Name: |
Mr. Christopher John Grundy |
| Gender: |
Male |
| Nationality: |
United Kingdom |
| Date of Birth: |
06/09/1961 |
| Areas of Interest: |
Administration, Operations, Management |
| Education: |
1976-1978 CSEs: English and Maths
Course/Development
Managing a team, Report Writing, Interpersonal Skills, Interview Techniques, Personal Development Programme, Performance Appraisal Skills, Presentation Skills, and ROSPA Certificate
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| Skill Sets: |
Versatile and highly capable Retail Manager with a high performance track record of profitable management and business development
Excellent management, administrative and organisational skills.
Extensive experience in customer profiling, market assessment merchandising and retail space utilisation.
Staff recruitment, training/development and management. Excellent leadership qualities. Skilled in team building and motivating others.
Strong interpersonal skills. Enthusiastic. People orientated. Ability to influence at senior level.
All aspects of financial control, including budgets and targets.
Customer focused instils team ethic of service excellence.
Self-starter with energy and enthusiasm to succeed. Proactive. Results orientated and profit focused.
Competent in the use of both Microsoft Excel and Microsoft Word.
SCEPTRE Town Centre Shopping Centre Manager of the year 2002
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Work Experience:
(Last 3 Positions) |
May 2008 Present
Fawaz Al-Hokair (Arabian Centres) Real Estate Co Deputy Chief Operating Officer Operations
Fawaz Al Hokair is the largest Shopping Mall/Brand owner in Saudi Arabia. The owner operator of 9 Malls totalling 613,000 sqm of GLA over 1,900 retail shops and 16,204 parking bays.
The Shopping Malls range from 10,000 sqm of GLA to 165,000 sqm GLA at Mall of Dhahran in Khobar.
As Deputy Chief Operating Officer my role was to ensure the Mall Managers and their teams operated the Malls to the highest standards. Delivering a safe clean and exciting shopping environment for our customers and retailers maximising all of the company resources located in our Head Office in Riyadh to support this goal
Key Achievements
(Shopping Centres)
Control and delivery of Total Operating Expenses totalling 90 Million Saudi Riyals. Achieving a 1st year saving of 17% against Plan
Reduced utilities costs by 22% by introducing control procedures on day to day Mall Operations
Introduced the monitoring of retail sales with 72 Brands participating
Introduced Mall Commercialisation programme 10 million Saudi Riyal income opportunity via mall sales and promotions strategy
Reduced Mall manpower by 25% with the introduction of duty rotas and procedures
Performance Managed Mall Managers
Wrote job descriptions for Mall Manager, Mall Trading Manager, Senior Services Manager, Senior Operations Manager and Customer Services Manager
Devised and implemented the companys first Business Plan and Balanced Scorecard (Operations) for the 8 Malls
Introduced KPIs for 24 senior managers at 8 Malls
Successfully opened Mall of Arabia in Jeddah a 700 million Saudi Riyal development on time and 80% let
Managed 3 letting agents on the Mall of Arabia Development
Presented weekly progress report to Operation Director
Successfully Introduced the group Operations Manual across the portfolio
Delivered the first Agency driven kids event for Arabian Centres attracting 100,000 visitors to Mall of Arabia over a 4 day period
July 2002 April 2008
Propinvest - Centre Director, East Kilbride (www.shopek.co.uk)
East Kilbride Shopping Centre comprises six linked shopping malls and is the largest covered shopping centre in Scotland. The complex was jointly owned by Land Securities /British Land, and was sold a few months ago to Propinvest for £405 million.
Initially appointed Centre Manager for part of the complex, promoted to Centre Director for entire site, 15 months after the amalgamation.
Responsible for maximising the trading performance of this very large and complex asset, with a view to reinforcing East Kilbride as a premier shopping destination. Responsible for a 5 strong Management Team delivering a staffing structure to manage in excess of 1.2 million sq ft of property and 2,100 parking spaces. In addition, he is directly accountable for managing Service Charge budgets and car park business plans to a value exceeding £3.3m and car park income exceeding £1m.
Contribute to the improved performance of The Plaza Tower office block.
Key Achievements
(Shopping Centres)
Launched the opening of Centre West in March 2003. A £90m (286,000 sq ft) development that is part of East Kilbride Shopping Centre.
Working with the asset Management team to build and improve the tenant mix at both Centrewest and Plaza Shopping Centres. Introduced new retailers to East Kilbride such as Debenhams, Zara, FCUK, Jane Norman, Dune Footwear, Gadget Shop, KFC, Pizza Hut and Subway.
Maximise the zone A rent achieved at both shopping centres. This includes an increase in Zone A rent for Plaza Shopping Centre of 22% in two years and establishing a Zone A rent over £100 in the first year at Centre West
Introduced an effective Intranet Communications system to retailers at Centre West during the first year of trading
Managed Service Charge budgets and car park business plans to a value exceeding £3.3m and Car Park income exceeding £1million.
Responsible for a 5 strong Management Team delivering a staffing structure to manage in excess of 700,000 Sq Ft of property and 2100 car parking spaces.
Established strong relations with other adjacent property Management Teams. Taking the initiative to ensure that British Lands investment in East Kilbride is at the forefront of future developments.
Established strong working relations with the local council and other bodies.
Overseen the marketing of all properties at East Kilbride Shopping Centre as well as building the E.K brand with our retail partners.
Introduced a monthly performance report for the managing agent.
Introduced a quarterly financial report for the British Land Asset Manager.
Introduced improved reporting of both financial and performance statistics for Centre West and Plaza Shopping Centres
Restructure staffing levels for all properties including the introduction of personal development plans and a yearly performance appraisal for all staff.
(Car Parks)
Brought the Management of 2100 car parking spaces from outsourced to in-house.
1st year Management improved performance from a deficit of £20k to a £170k profit.
Re-structured staffing levels at both car parks.
Introduced a subsidized parking permit system for 500 employees at East Kilbride town centre.
Introduced a staff appraisal and development programme.
Achieved AA Secured Car Park status for Centre West Car Park in its first year of operation
January 1999 July 2002
Howgate Shopping Centre Manager, Capital And Regional Properties Plc
All aspects of shopping centre management to maximise Footfall, Customer Service, Mall income generation and Car Park income. Also delivering Value for money for the tenants through the service charge
Key Responsibilities
Restructure staffing including the introduction of personal development plans and a yearly performance appraisal for all staff.
Set up a retail trade index performance system with 95 percent of stores being involved.
Managed a £3 million centre refurbishment. Including the creation of a new Cafι at mall level.
Re-structured a £800k service charge giving priority to delivering value for money to the tenants.
Planned and delivered the service charge to budget in the year 01/07/99-31/06/00.
Constructed the service charge for the year 01/07/00-31/06/01.
Improved mall income form £16 in the year 1999 to £34k in the year 2000. Have set a target of £62k for the year 2001.
Introduced a mystery shopper programme to the centre in 2000 with 100% support from the tenants. The aim of the programme is to standardise customer service throughout the centre. Retailers such as Marks and Spencer, Boots, Woolworths and Argos have all given their full support to the programme.
Awarded Investors in People award in 2002
Introduce National Britannia (Has check Interactive) Health and Safety procedures to the centre.
Introduce an environmental programme to the centre with the focus on reductions in Electricity and Gas as well as focusing on a waste-recycling programme.
Brought the first branded coffee bar (Esquire Coffee) to Falkirk.
Have negotiated the introduction of a PR company to enhance the press coverage for the Centre.
In 2001 achieved a year on year increase of 5.9 percent in dwell time at the centre and increased the average spend by 4.1 percent
Howgate Car Park
Managed £300k refurbishment programme that included the introduction of a new pay on foot system.
Planned and delivered a new signage package that assists customers to and from the shopping centre.
Achieved the AA Secured Car Park award in March 2001. The first multi-storey car park in the Central Scotland police area to do so.
In 2000 car park income increased by £17k on that achieved in 1999.
Income per car park space was £280 in 1999. In 2000 I managed an increase of 10 percent to £308 in 2000. This despite 900 free car park spaces being introduced in the town centre in the year 2000.
Reduced staffing costs by 60 percent over a two-year period.
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